Customer Stories
The 1916 Company Case Study
Parcel Pro helps The 1916 Company meet its customers’ delivery expectations.
The 1916 Company was established by the merging of WatchBox, Govberg, Radcliffe, and Hyde Park Jewelers, with founding company Govberg started in 1916. It engages in trade, selling new and pre-owned luxury watches online, with offices in the U.S., Europe, Middle East, and Asia. In Hong Kong, The 1916 Company has been in operation since 2017, with most watches trading from USD100,000 to USD3,000,000 or more. In recent years, the company introduced entry level watches, with more watches trading from USD50,000 to USD130,000. Customers purchase online and the company ships watches to customers. “We are doing online click-and-buy business, most of our customers are in North Asia, Southeast Asia and Australia”, said Mr. Simon Yuen, Operation Manager of The 1916 Company Hong Kong.
The Challenge
The 1916 Company generally ships out watches 1-2 business days after a customer makes a purchase. Watches are shipped out from various 1916 offices to customers. In offering a premiere service selling luxury watches online, it needed a convenient and safe shipping service to transport their goods. “We cover each and every one of our shipments because of watches’ high value. Yet we encountered difficulties in the covered amount in the past,” Simon said. “We had two lost shipments in the past two years, both lost when packages arrived at import airport.”
The Solution
Parcel Pro offered a convenient shipping platform for The 1916 Company to arrange international shipments from various countries, to and from Hong Kong. Parcel Pro helps the company meet its customers’ delivery expectations. Parcel Pro’s affiliate, licensed insurance brokerage company UPS Capital Insurance Brokers Limited, can assist in arranging insurance coverage, providing a high limit on protected shipments to and from more than 130 countries and regions. The 1916 Company readily chooses to ship watches with proper coverage to help manage its business risks and protect against loss.
The Result
The 1916 Company uses the Parcel Pro platform daily to create shipments with coverage, with insurance coverage arranged through its affiliate UPS Capital Insurance Brokers Limited1. “The platform is easy to use,” Simon said. “We create a shipment in less than 15 minutes. The claim process is simple and smooth. We send in a claim form and receive payment in less than two weeks. We have customers repeatedly purchase online. Parcel Pro express shipping service adds to our customers’ experience.”
1Insurance coverage may be arranged by UPS Capital Insurance Brokers Limited (licensed by the Hong Kong Insurance Authority as an insurance broker company in respect of general business (License Number FB1206)) and may be provided under a policy issued by an authorized insurer or an insurer to an affiliate of the shipper or the shipper’s agent. Terms, restrictions, and conditions apply.
