Customer Stories
Tanaka Pearl Case Study
Parcel Pro provides express shipping service with protection at one platform to Tanaka.
Tanaka Pearl has been trading beautiful and high quality pearls since 1966. As business grew, Tanaka expanded from domestic market to export pearls in 1980s. “With global trade flourishing over the past 30 years, Tanaka has now grown extensively in international business,” said Mr. Kaneko, in charge of overseas business development. Tanaka customers are located all over the world, in America, Europe, China, Hong Kong and Southeast Asia. “We ship pearls to our customers. Our customers trade the pearls, retail the pearls or produce jewelry with the pearls,” said Mr. Kaneko. In recent years, Akoya pearls, Southsea pearls and black pearls are favored by customers among various pearls with Tanaka wholesale business.
The Challenge
“We build our success on providing high quality pearls and various kind of pearls our customers want,” said Mr. Kaneko. Tanaka pearls are mostly mid to high range value. “We ship pearls in bulk to our customers. Packages are heavy and values are high, more than 3 kg, could be up to 15 kg,” Mr. Kaneko said, “We experienced lost orders due to gaps in transportation cost.” Tanaka needs a safe, reliable and worthy shipping service to deliver pearls to customers worldwide.
The Solution
Parcel Pro provides express shipping service with protection at one platform to Tanaka. Parcel Pro arranges protection for high-value express packages with no hassle. “We ship pearls several times a week and insure all our shipments with ease,“ Mr. Kaneko said. Parcel Pro offers a practical and well worth shipping service, helping Tanaka to grow their international business.
The Result
“We were referred by customer to use Parcel Pro freight and protection service more than 10 years ago,” said Mr. Kaneko. With Parcel Pro, Tanaka packages are delivered smoothly. Tanaka experienced no lost nor damaged shipment*. Deliveries meet carrier’s service guarantee time, with discrete shipments delayed at customs due to documentation issues.
*Information as of date of record
